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Millbank C&W Case study


C&W recently appointed Visual I’s to work on their office design and relocation from the company’s Lakeside House offices to nearby Milbanke House. The move and design was for approximately 840 personnel utilizing 540 desks, into a building of 60,000 sq ft.. The consultation and planning process undertaken by Visual I’s on this project ensured that every aspect was precisely what C&W required. Their close client liaison made it easy for Visual I’s to deliver to their brief on every level from design to implementation to the actual move itself.

Design
 
The idea was to transform the way they worked and bring in new ways of working to make it as flexible and free as possible. The Global team required touch down zone desks and the teams were allocated areas in specific zones. A small amount of storage was required but that could be juxtaposed with standard format desks. No one would have their own desk and therefore the whole office would interact with each other and continually have new and exciting areas to work in. This would also make it easy for visitors to integrate into the office if participating in meetings or internal functions. Everything would have the appearance of being seamless.

This flexibility allowed the creation of exciting, and inspiring areas offering a different experience each day. It would encourage integration of colleagues thought the use of the breakout zones which were designed with use of branding and full height images (some taken by C & W colleagues!). There were funky zones in vibrant C & W colours, floor patterns, random peep holes in meeting pods, atmospheric pendant lighting above breakout meeting zones. In addition to a Digitock which projected global times onto a feature wall echoing their branding of ‘Anytime, Anywhere’. Use of wipe walls brainstorming zones, soft/hard furniture in complementary colours all contributed to the feeling of diversity in the workplace.

The reception area reflected a timeless, sophisticated, contemporary feel. The formed curved’ bespoke reception desk has an organic feel and wave’ effect (good Fung Shui). White ceramic flooring completed the look and a plasma hangs above the visitors seating zone showing C & W information/sky. The ‘openness’ of the reception includes an expanse of glass with glass doors which invites you to peep at the open plan.

Other significant areas of design were galley tea-points on each floor each with a theme - life size boat with harbour scene, a shark’ galley with a surfboard as a breakfast bar along with underwater scene of a diver getting away from the shark! A full working restaurant for colleagues and visitors to use ideal for meetings and a Starbucks café on the ground floor welcomed visitors to wait with a coffee!

Process
The process of gathering information was a key factor in this successful move. Establishing business area representatives (BAR’s) for each directorate within the client’s organisation was the first step to be made. A thorough collation of all colleagues details coupled with all their requirements for IT, Phones, Networks, Printers, Faxes, Storage was recorded on Move forms.

Project managers regularly had contact with the BAR’s to establish any specific requirements during the move. An example for this particular move was how it identified that a team had to be operational in both Lakeside and Worldwide House during the move process. This was simply resolved by relocating 50% of the team in the 1st move phase, this also included decommissioning and re installation of networks, printers and phones to ensure business continuity for that team.

The Move

To begin the move the Project Manager liaised with Business Moves and discussed the clients move requirements with them. This included discussions regarding access to buildings, time frames, transportation, number of crew required during the move phases, crates, labels, right down to how many cable ties were required!

By allocating the zones within Worldwide House it was decided to move all the colleagues across 4 of the directorate groups from Lakeside to the 1st floor of Worldwide in Phase 1 of the move. This would leave 1 group remaining in Lakeside to occupy the ground floor of Worldwide House for Phase 2 of the move.

Phase 1 of the move consisted of approx 300 people to move over the weekend beginning the move on a Friday evening. Before the move commenced the new location Worldwide House 1st floor was labelled by the Project Team to clearly identify each zone of each directorate. Prior to this each directorate BAR was given a move bag for each colleague within their team. This was used for the colleague to pack their personal items currently on their desks in Lakeside

Phase 2 consisted of approx 310 people once again carried out over a weekend. Again a successful move with only a couple of queries that were resolved on the first day in the new office.

Result

Visual I’s successfully planned and managed the relocation of over 600 people in two phases over a 22-week period, working closely with all relevant business areas, ensuring the relocation was successfully completed. The smooth running of the completed project can directly be attributed to the close relationship Visual I’s maintains with their contractors who helped make sure the contract ran smoothly and was completed on time. They have created a ‘New way of working’ which will help C&W colleagues work with great flexibility and work in an environment that reflects a new culture.

Email: Lou@marketingcontacts.co.uk


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News Categories : Interior Design
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Workplace Analysis