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J&J Asphalt: New Business 1-Plan tariff adds success to the mix

Overview:

Mobile communication package helps construction company cut costs
T-Mobile business tariff prevents ‘bill shock’
Access to Mobile Broadband network improves working practices.

Industry: Roofing
Number of employees: 28 on-site workers
Number of locations/offices: 2
Devices: T-Mobile N96 with Business 1-Plan tariff

Key Quotes:

“Having a flexible and easy to understand mobile communications package means we don’t get any nasty surprises at the end of the month when the bill arrives and we have been hugely impressed with the costs savings we’ve achieved since switching to T-Mobile.”

Joe Stock, Co-Founder, J&J Asphalt

Company Background

Established in 1982, J&J Asphalt is a family run business carrying out roofing works throughout London and the surrounding counties. Joe Stock has been in the roofing trade for 40 years and his son Daniel has notched up 17 years of experience. Its main depot is located in Shoreditch, East London and its office is based in Cheshunt, Hertfordshire.

J&J Asphalt carries out all kinds of roofing works on a range of commercial and residential projects, including work on the Centre Point building in Central London. It employs 28 on-site workers.

The Challenge

Having worked in the roofing industry for over 20 years, J&J Asphalt has built a strong reputation with its customers for delivering projects to the highest of standards. Its reputation and proven track record of success are key to obtaining new business leads. Having worked

Core to this reputation for great customer service is its 24/7 accessibility. J&J Asphalt also offers an emergency repairs service, for which it relies upon always-on availability, facilitated by mobile communication. However, with its mobile communications costs mounting as the business expanded, it needed to find a package which would enable increased levels of communication at far lower cost.

In addition to external facing communication, communication within the business is also vitally important to the way the business operates. While Joe looks after long-standing clients, his son Daniel is the primary contact for newer contractors. To ensure that both have a comprehensive overview of the business, father and son need to be in almost constant contact with each other.

“Our average day is incredibly busy. We’re always on the go, visiting sites and clients to check on the progress of our projects. We are constantly in contact with staff, suppliers and customers so we needed to find the most cost-effective mobile communications solution for our business,” says Joe.

The Solution

J&J Asphalt chose T-Mobile N96 handsets on the Business 1-Plan tariff. The devices have superior connectivity to the T-Mobile Mobile Broadband network and the tariff enables the company to accurately predict its business costs.

Business 1-Plan is a shared plan where companies purchase a tailored allowance of minutes, text and data across a number of users. The Business 1-Plan also offers a host of other benefits including international calls from the UK, as part of the minutes allowance, unlimited calls to UK landlines, as well as unlimited UK texts and free colleague-to-colleague calls. It also includes European Shared Call Allowances, meaning roaming bundles are shared throughout a company as opposed to allocated to individual users.

"The Business 1-Plan tariff really works for us. It’s very simple, flexible and from our experience, exceptionally good value. We’ve used a different network operator in the past which let us down, both in terms of billing and service. I think what has made this experience so different is that T-Mobile seems to truly understands our needs as a small business,” says Joe.

The Benefits

Cost savings

The Business 1-Plan tariff has given the company greater transparency of its outgoings. Its simple format makes it easier for J&J Asphalt to constantly review its expenses, warding against ‘bill shock’.

With unlimited calls and texts meaning the company no longer has to worry about the costs of phoning suppliers and customers on the mobile, instead of the office land-line, there is also less need to spend time in the office. Instead suppliers and customers can be contacted while travelling between projects. In turn this frees up time for Joe to spend meeting new prospects, developing new business leads and growing the business.

“In these difficult economic times, the importance of keeping a watchful eye on our expenses cannot be under-estimated. Having a flexible and easy to understand mobile communications package means we don’t get any nasty surprises at the end of the month when the bill arrives. We have been hugely impressed with the costs savings achieved since switching to T-Mobile,” comments Joe.

Increased connectivity

With a large number of projects on the go at any one point in time, the new devices, which offer access to internet on the move, have played a key role in helping J&J Asphalt to manage its time more effectively.

Access to Mobile Broadband has proved invaluable, with the company able to search the web for specialist material or source local subcontractors in the area at the click of a button. Both Joe and Daniel also use the devices to keep abreast of the weather forecasts, enabling them to plan ahead in the event of a heavy downpour, a crucial factor in the timing of roof repairs. Examples such as these have resulted in some real time savings and productivity gains when they have been working away from the office.

“Since using Mobile Broadband and email we can’t imagine how we ever coped before. We’ve found that we’re now able to work as effectively outside of the office, as in it, meaning we can work more flexibly and use our time more productively when travelling,” comments Daniel.

The Future

Despite the recession, business is booming for J&J Asphalt. It remains bullish about 2009 and in anticipation of continued success, is buying new trucks to keep-up with the demand for new projects. Although both qualified roofers, Joe and Daniel now spend most of their time pricing jobs and overseeing projects. Keen to enjoy the benefits of running their own business, including greater control over their work/life balance, they envision using mobile technology to help them to maintain visibility and the direction of the company with less pressure to be everywhere at once.

“As we continue to grow, the money we are saving on mobile communications will be of major benefit, as we can look to invest elsewhere in the business. With Business 1-Plan offering free unlimited email and internet access, we anticipate that our increased use of Mobile Broadband will also prove a major advantage over our competitors. Being able to go online wherever we are, whenever we want, without worrying about cost, enables us to service our customers even more efficiently and handle more jobs at any one time,” concludes Daniel.

Email: Jade.Jennings@brands2life.com


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Arundel Jones Associates Ltd Registered in England and Wales No. 07334149
Hill Farm, Linton Hill, Maidstone, Kent ME 17 4AL
Tel : 01622 745333 email
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